Q&A

Q&A

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Rooms

What kind of amenities do you offer?
Standard amenities include;
・Nightwear・Razor・Slippers・Toothbrush・Beach sandals・Cotton puff
・Shampoo/conditioner・Body wash・Facial soap・Hairbrush
・Towels (body/hand/face/bath)・Hair dryer・Shoehorn・Shoe polishing mitt・In-room safe
・Aroma pot and oil・Bottled mineral water (only one bottle per stay)
Do you have a big public bath?
We are very sorry that we do not have such facilities.
Do you have children’s pajamas?
Yes. The sizes of pajamas are 80cm, 100cm and 120cm and we also provide beach sandals (21cm) for children.
We are visiting with children. Do we need to pay for them?
There is a charge for each child between 3-5 years of ¥3,300 (5/2~5/3,7/1~7/15, 9/1-9/30: ¥4,950, 7/16~8/31: ¥6,600) per night.

Restaurants

Do you take restaurant reservations in advance?
Yes. We strongly recommend you to make advance reservation in order to secure a table for your preferred date and time.
Reservation & inquiries: Navigator Desk (+81) 98-965-0707 (8:00-21:00)
For same-day reservations, please contact Coco Garden Resort Okinawa at (+81) 98-965-1000.
Can we visit your restaurants even though we are not staying at your place?
We welcome visiting guests from outside as well. We also take reservations.
Reservation & inquiries: Navigator Desk (+81) 98-965-0707 (8:00-21:00)
For same-day reservations, please contact Coco Garden Okinawa Resort at (+81) 98-965-1000.
Are there special meals for kids?
We offer free meals at breakfast and dinner at the restaurant Makan Makan for children aged between 3 and 12. We also offer free drinks for children aged between 3 and 5.

Babies

Can we rent a baby bed and other rental things for baby?
Baby bed is available for rent at ¥1,000 per night. For safety reasons, baby beds are exclusively for infants under 1 year of age who have not started pulling themselves up to stand. There is also a maximum weight limit which is 10kg.
Baby strollers (Type A and B), bed guards, steps and kids toilet seats are also available at no charge.
Do you sell baby supplies?
We are sorry that our shop Membeli does not offer baby supplies. There is a convenience store located at 5-minute walk and a supermarket at 10-minute drive from our hotel.
Can you sterilize the baby bottle?
We have a microwave for sterilization. Restaurant Makan Makan can also take care of your sterilization needs upon request.

Facilities

Do you have a private parking?
We provide free parking for our guests. If the parking is full, we will take care of your car.
Is there a laundry area in your facility?
There are two laundry areas, equipped with washing machines, drying machines and laundry detergent, available at free of charge.
We are not staying at the hotel but can we use the Garden Pool?
We are sorry that visitors cannot use the Garden Pool. It is exclusively for hotel guests.

Marine Activities

Can we play marine sports?
Please visit Renaissance Okinawa Resort to enjoy marine sports.
For more details, visit the Renaissance Okinawa Resort website’s Marine Activities section.
Can we use the beach and pool facilities in Renaissance Okinawa Resort?
Guests staying at Coco Garden Resort Okinawa are offered free admission to the Renaissance Okinawa Resort’s beach and pool facilities. Rental beach towels are available at the indoor pool. A deposit of \100 per towel is required and it will be paid back to you when returning the towel.

Others

Do you provide internet connection?
All guest rooms, Coco Library and the terrace area at the restaurant Makan Makan are provided with free Internet access/Wi-Fi. In addition, an Internet corner is available at CoCo Library.
Can we send our luggage to the hotel in advance?
We will keep your luggage until the day of your arrival. The address label must indicate the reservation name and the check-in date.
[Delivery address]
501, Ishikawa-Iha, Uruma-City, Okinawa, 904-1115, Japan
To: CoCo Garden Resort Okinawa Front Desk
Tel: (+81) 98-965-1000